08/05/21 23:13:51 5ForC3Nt
>>692
672で発送通知を記しましたが、692さんと同じ誤配送でしたので、仏アマに英文で問い合わせた
ところ、すぐに回答が返ってきたので紹介しておきます。結論は、カタログに誤記があったので
交換には応じられない。返送すれば、返金するとのことです。英文の回答は以下のとおり。
We have made some research and it appears that you received this
incorrect item because off a description error in our catalog.
We sincerely apologise for the inconvenience this error may have
caused. We always strive to have to most accurate product information
on our website, however, in some rare cases, some errors may occur. We
have forwarded this information to the appropriate department and this
error should be corrected soon.
Unfortunately, as a result of this error, we are unable to replace
this item. If you are unhappy with the item you received, you can
return it to us.
Please return the item back to us using the original packaging if
possible and noting your delivery costs and the defect on the return
slip or a separate piece of paper if you no longer have the slip. We
will refund you of this cost upon receipt of the return.
Then send the package at the following address:
Amazon.fr-Service Retour Produit
45962 Orleans cedex 9
France